Disclaimers
The team at Lake Charles Toyota we’re amazing! My husband and I came in late in the evening and they stayed late to make sure we we’re taken care of. John went above and beyond for our family and we are so grateful that we we’re able to meet him and work with him! He was amazing and went above and beyond for us! After visiting a few other dealerships in the city, we are so grateful for Lake Charles Toyota and we will definitely be back the next time we are in the market for a new vehicle!
2020-10-20
Fast, friendly service! Highly recommend. I had an appointment with Austin (I think that was his name) but he had to leave early but when I got there I was met by Mr. Michael Stirling who knew to be expecting me so great communication on their part. Michael was super friendly and kept me up to date on what the service dept was doing and how things were going. Will continue going here while staying in the area!
2021-04-04
Great customer service! Jonathan was my salesman and did a great job showing me vehicles I was interested in. Brian was also very helpful, he answered all my questions and they set me up with the truck I wanted. Very painless process and everyone was friendly and helpful. Thank you! We will definitely be purchasing again.
2020-12-27
I was car shopping for a couple weeks and just wasn’t happy with anything I found, until I went to Lake Charles Toyota. From the first moment I was there I was treated absolutely amazing. Sarge made sure to get me exactly what I wanted and made the buying experience easier than I ever thought. Every single person that I spoke with or helped me throughout my experience there was just above and beyond amazing! I would highly suggest ANYONE and everyone to go here for any buying experience. I was h... More
2020-11-03
I have bought from Toyota for the past several years. This was my first time buying from Lake Charles Toyota. I can honestly say it was the best buying experience I have ever gone through. I never felt pressured but I did feel valued. If you are in the mood to buy a vehicle, I highly recommend Lake Charles Toyota. Awesome folks there to help you. Love my 2021 Highlander!! Thank you guys!
2021-02-21
I am always treated with Red Carpet treatment at Lake Charles Toyota. The BEST thing is excellent service after the sale which means the most to me. Anyone can be nice and kind during a sell but ALL the employees are so nice and friendly. I love the way they help each other if one is off are out to lunch. Just great customer service at Lake Charles Toyota
2021-01-29
A.W. got me in and out in one day. Although it was only a flat tire, with everything that had happened in Lake Charles with the storms, he was able to get me and my husband back on the road. He listened to my concerns about the troubles that I had been having with my tires (2 pops in less than a year) and even went as far as recommending and changing out the brand of the tires without having to ask. His service was phenomenal and outstanding! If my husband and I ever find ourselves in Lake Charl... More
2020-10-22
Ryan Tyler sales person is amazing at being reasonable and explaining every feature Toyota has to offer. I wouldn’t go to any other salesman except him for future purchases. He understands that some people are on a budget and does his best to get you a good deal with a great dealership that offers lifetime free oil and filter changes
2020-10-22
My experience at Lake Charles Toyota was immaculate. Sent the wife in to look for a vehicle for herself while I was at work. The salesman Mr. David was outstanding and very knowledgeable and helpful. He showed her the vehicle we were interested in and answered all her questions sharply. The process was all painless and very quick, as they had everything ready for me when I got off of work to go over and sign. By far the best experience I’ve ever had purchasing a vehicle and I am grateful they t... More
2021-03-26
I always am amazed at the great professionalism and cordial customer service at Lake Charles Toyota. Every time I need a regular maintenance visit, I am treated with patience, kindness and attentiveness. I have had three tires with nails in them recently because of hurricane recovery and so many roofing nails on the ground. I also needed a set of new tires which were just installed about a month ago. Then one more tire had to be replaced but didn’t cost me anything. I know the have been extrem... More
2021-01-15