Disclaimers
The team at Lake Charles Toyota we’re amazing! My husband and I came in late in the evening and they stayed late to make sure we we’re taken care of. John went above and beyond for our family and we are so grateful that we we’re able to meet him and work with him! He was amazing and went above and beyond for us! After visiting a few other dealerships in the city, we are so grateful for Lake Charles Toyota and we will definitely be back the next time we are in the market for a new vehicle!
2020-10-20
Great customer service! Jonathan was my salesman and did a great job showing me vehicles I was interested in. Brian was also very helpful, he answered all my questions and they set me up with the truck I wanted. Very painless process and everyone was friendly and helpful. Thank you! We will definitely be purchasing again.
2020-12-27
I was car shopping for a couple weeks and just wasn’t happy with anything I found, until I went to Lake Charles Toyota. From the first moment I was there I was treated absolutely amazing. Sarge made sure to get me exactly what I wanted and made the buying experience easier than I ever thought. Every single person that I spoke with or helped me throughout my experience there was just above and beyond amazing! I would highly suggest ANYONE and everyone to go here for any buying experience. I was h... More
2020-11-03
A.W. got me in and out in one day. Although it was only a flat tire, with everything that had happened in Lake Charles with the storms, he was able to get me and my husband back on the road. He listened to my concerns about the troubles that I had been having with my tires (2 pops in less than a year) and even went as far as recommending and changing out the brand of the tires without having to ask. His service was phenomenal and outstanding! If my husband and I ever find ourselves in Lake Charl... More
2020-10-22
Ryan Tyler sales person is amazing at being reasonable and explaining every feature Toyota has to offer. I wouldn’t go to any other salesman except him for future purchases. He understands that some people are on a budget and does his best to get you a good deal with a great dealership that offers lifetime free oil and filter changes
2020-10-22
I always am amazed at the great professionalism and cordial customer service at Lake Charles Toyota. Every time I need a regular maintenance visit, I am treated with patience, kindness and attentiveness. I have had three tires with nails in them recently because of hurricane recovery and so many roofing nails on the ground. I also needed a set of new tires which were just installed about a month ago. Then one more tire had to be replaced but didn’t cost me anything. I know the have been extrem... More
2021-01-15
We were pleasantly shocked with our experience. I needed emergency maintenance repairs on my 2006 Highlander, and the service team were exceptional in meeting my needs. Sandy was extremely helpful and relieved our anxieties. We got the car back running just like new. I highly recommend them!
2021-01-08
I had a great, quick and painless experience purchasing my 2021 Tacoma. I specified all my needs and they did everything they could to meet them. I definitely recommend seeing Jonathan Garcia as your salesman.
Their service team is also amazing. I noticed a chip on my pinstripe and they shuttled me back to work and brought it back to me. Phenomenal fix.
2021-01-08
I want to thank all the employees at Lake Charles Toyota. Every single person is sweet, polite and very respectful to all their customers. Especially at big thanks to David Goodley. He went over and beyond his job as typical “salesman”. By no means, he is not a “typical” sales associate. As soon as Laura passed he texted me to checked on me. WOW!!! And sure enough had to trade in my vehicle. So again thanks to David Goodley, David in financial department, all associates in managing department a... More
2020-09-18
I came in with clear expectations for what I wanted done, and the time I needed it done by to get to work. They exceeded my expectations on what I wanted done, by doing more than what I asked, and making me feel they cared about me and my vehicle. Though they were a little behind on time I wanted to leave, it was because of their diligence to their work. I'll take an extra 20 minutes for a team of technicians being thorough. I left with such a smile on my face, that service brightened my day. A.... More
2020-05-20